Our vanities and benchtops are manufactured by our joint venture partners in southern China. The remainder are sourced from other manufacturers via strategic alliances, after stringent quality testing to ensure a consistent high standard. Vanity By Design is 100% Australian owned with strict quality control measures and supervision.

All our vanities are already specially designed to set sizes and shapes – we cannot modify design or size changes.

However, Vanity by Design is able to customise your cabinetry to any Dulux colour. Additional processing time and costs apply.

Our website will have ‘sold out’ or ‘coming soon’ on items not currently stocked. For lead times please contact us directly to check stock availability & restock time frame.

Your plumber may need to remove the vanity’s drawers in order to install plumbing for your vanity.  Please click here to check our draw runner tutorial.

Please contact our team for further information.

At Vanity by Design we back the quality of our products with a 5 year warranty on cabinets and a 2 year warranty on benchtops.

Please note all products must be installed by a licensed Trades person in accordance with Australian standards/BSA regulations or warranty may be void. Floor sale items are purchased and accepted as displayed.

For any warranty claims, please notify us via email to enquiries@vanitybydesign.com.au with images and a brief description of the issue within 5 days of receiving your order.

Vanity By Design controls most of our delivery process which means that damages in transit are highly unlikely.

On the rare occasion when an item is damaged, we require photographic evidence as soon as you notice the damage within the 5 working days from the day you receive your order and can send a replacement where needed. Please email us at enquiries@vanitybydesign.com.au and they will organise a replacement urgently.

Vanity By Design will not be responsible for any transportation damage unless we are notified within the time period specified.

You can cancel an order if we haven’t yet dispatched it. After dispatch we cannot accept cancellations. However, we can refund your money under the 30-day money back guarantee. Delivery charges will still apply. Please note delivery fees returned to our depot are higher.

YOUR CUSTOM SMARTSTONE TOP: As this order is a custom selection, we cannot offer any exchange or refund for change of mind. Please ensure you are making your stone selection very carefully.

Please check sizing requirements with your builder before purchasing. 

If we haven’t yet dispatched your order, you can exchange your goods free of charge. Additional cost will apply if the order’s been dispatched from our warehouse.

YOUR CUSTOM SMARTSTONE TOP: As this order is a custom selection, we cannot offer any exchange or refund for change of mind. Please ensure you are making your stone selection very carefully.

When exchanging an item please make sure it is still in its original packaging and original condition. Goods cannot be exchanged after installation. Goods will be inspected upon return. Vanity By Design will reserve the right to refuse a return if the goods do not meet our standard.

The customer acknowledges that the product that they have originally purchased is of the correct size and colour, failure to do so will result in a restocking fee of $110 per vanity plus two freight charges;

1. Freight charges back to our warehouse (located in Brisbane)

2. Freight charge to deliver the customers new product to customer’s home address or closet depot

Please note prices may vary due to location of delivery. Freight charges will be an additional cost made by the customer and will not be reimbursed by Vanity by Design. Please refer our refund & return policy for further information.

We do not issue any refunds and exchanges to products after dispatch that are discontinued items or floor stock due to change of mind, accidental damages that has occurred on site or upon installation or after installation.

Not dispatched: Vanity by Design offers a full money back guarantee from the initial date of purchase only if the order has not been dispatched from our Brisbane warehouse.

Dispatched: Vanity by Design also offers a refund from the initial date of purchase if the vanity has been dispatched from our Brisbane warehouse. If the order has been dispatched, you will have to pay freight back to our Brisbane Warehouse as well as a restocking fee of $110 per vanity for the refund to follow. Please note that prices vary due to location of pick up.

YOUR CUSTOM SMARTSTONE TOP: As this order is a custom selection, we cannot offer any exchange or refund for change of mind. Please ensure you are making your stone selection very carefully.

Vanity by Design reserves the rights to change/modify these conditions without prior notice.

A refund will be issued by crediting your account within 10 working days via bank transfer. All refunds are done via bank transfer even if the initial payment method was different.

Please contact us with your Dulux choice with the code number as many variants exist. Custom paint jobs take up to 10 weeks to complete.